Shipping policy

PRODUCT AVAILABILITY:

All products listed/seen online are subject to availability. Everything seen is physically sitting in our brick-and-mortar stores and have the potential to be sold both in-store and online at same time. We do our best to keep up, but it can happen. In the case your online order was sold in-store the customer may select substitute items, special order the item, or be promptly refunded.

SHIPPING:

We offer FREE domestic shipping on select orders over $99, within the Continental U.S. All orders less than $99 will be charged a flat shipping fee of $12.95. Items that will not be receiving free shipping are, surfboards, blanks, fiberglass rolls, resin, travel surfboard bags, etc. Free shipping does not apply to some special promotions, discounted items, and international shipping. We redeem ourselves by offering not only domestic but international shipping for all your needs, see below for rates/procedure. Got questions, we got answers, contact info@pureglass.com.

RETURN POLICY:

Your item must be in new condition with receipt/invoice/order email and is within 30 days of purchase date. Before you ship your item back to us, you must contact our customer service (info@pureglass.com). The customer will be responsible for all shipping costs to send items back to us. We are not responsible for any lost items in transit.  All sales are final on surfboards, blanks, cut fiberglass, carbon, resin, clearance items and board bags. No returns will be accepted for those items.